HAVE QUESTIONS? WE HAVE ANSWERS.

How long will it take to receive my package?

We ship same day or next day depending on the time we receive your order.

Orders placed before 4:00pm will be sent the same day. Order placed at 4:00pm will be sent the next business day.

Shipping will take about 2-5 days.

Will I receive an email with a tracking number?

You sure will! As soon as your order is processed and scanned via USPS, a tracking number will be 'scent' your way :)

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item(s) to request a return.

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@therosterfragrances.com.

Please note that returns will need to be sent to the following address: 

2817 West End Ave, 126 Park Place #318
Nashville, TN 37203

Click here to read the full return policy

My order tracking is showing delivered, but I can’t find my package. What are the next steps?

You can send us a message here and we will look into it further, or please reach out the the USPS (with your tracking ID) for more information.

What if I receive a damaged item?

Oh no! Please send us a message here and forward photos of any damage within two days of receipt of your order!

Do you offer refunds?

Depending on the situation, yes! Please send us a message here.

PRODUCT QUESTIONS? WE HAVE ANSWERS.

What size bottles does the perfume come in?

50ml.

We wanted to change the game of the size perfume is usually offered, especially when purchasing a set. Whether you purchase a single scent or a collection, we offer 50ml bottles!

Where should I apply my perfume for best results?

The tried and true pulse points (neck, wrists, inner elbow, behind the ear, and behind the knees) emit heat, which helps intensify your fragrance. However, other areas of the body such as your hair, bellybutton, chest and ankles are unconventional, yet effective spots for an extra spritz.

I mean...Coco Chanel did say, "A woman should wear perfume wherever she wants to be kissed".

She knew what she was talking about, obviously.

Which Roster perfume is best for someone who likes strong, woody, 'masculine' notes?

Great question! We suggest the following:

The Narcissist

The Rebel

If you want to walk on the wild side, check out The Regrets Collection, which also includes our light and summery scent, The Gaslighter. This creates a great balance of all 3 scents!

Which Roster perfume is best for someone who likes light, fresh, 'feminine' notes?

In our girly girl era- we love it! The following scents have notes of lime, rose, honey, and linen:

The Perfect Gentleman

The Boy Next Door

The Gaslighter

If you want to dabble with a more bold scent, check out My Favorite Ex Collection, which also includes our warm vanilla-scented, The Dream Husband, with a spicy kick!

This creates a great balance of all 3 scents!

What is the best way to store my perfume?

Refrain from exposing your perfume(s) to strong heat and humidity (aka your car on a summer day, or on your windowsill in your bedroom). It can break down their essential oils, weakening your fragrance.

We recommend storing your perfume somewhere cool and dry (say, on top of your dresser or bathroom counter) to ensure your fragrance lasts!

Can I clean my perfume bottle to remove finger prints?

You sure can! However, be extra careful around the label. Scratching, scrubbing, or spraying liquid cleaners could potentially harm the silk printing. We wouldn't want that!

I bought a collection and LOVE the box. Can I reuse this?

We are equally OBSESSED. We wanted to create high-quality boxes which we believe are often overlooked in the fragrance industry.

Because of this, our collection boxes have a magnetic strip to ensure a strong closure. The foam insert can also be removed, leaving a fun, sturdy box to reuse for letters/mail, makeup, jewelry, etc.

Are any of your fragrances unisex?

While The Roster is aimed towards women (because, let's be real, we all have those dating stories), fragrance knows no boundaries. So many people can relate to the ups and downs of love, and we believe if you're drawn to certain scent notes, it's all about what resonates with you.

There's no secret science to crafting scents for men versus women—it's simply about what makes you feel amazing!

Whether you're into bold, spicy notes or soft and fresh vibes, we say, wear what you love—no labels needed!